Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a credit. Refund is a credit towards next purchase.
Refund policy is 30 days from purchase for manufactured goods of reproduction art. We require a receipt or proof of purchase, item must be in the same condition as you received it. We work with an outside company to produce these goods.
Sales of Original Artworks are Final. Artwork handling and packaging is documented to protect consumer and producer. Original Artwork is sold “as is” due to the nature of creation. Small imperfections are part of the beauty of owning art. Returns will not be accepted. Exchanges will not be accepted. You have 30 days from day of purchase to prove damages for a credit towards next purchase.
In the case of manufactured goods once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
We do not offer refunds. We offer credit towards your next purchase.
Only regular priced items may be credited. Sale items are final.
We only credit manufactured items if they are defective or damaged, once we receive them.
To return your product, you should mail your product to: (contact for mailing instructions).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at CharleyLakesStudio@gmail.com for questions related to refunds, credits and returns.